Refund policy

Returns & Refunds

We want you to love your ALLCLASS gear. If something isn't right, here's how we can help.

Change of mind

We accept change-of-mind returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and returned in their original condition with all tags attached.

Return shipping costs for change-of-mind returns are paid by the customer. Original shipping charges are non-refundable.

Sale items and gift cards are not eligible for change-of-mind returns.

Faulty or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, contact us within 30 days of delivery with your order number and photos of the issue. We'll arrange a repair, replacement, or refund, and cover the return shipping.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law.

How to start a return

1. Email us at dean@allclassstore.com with your order number and the item(s) you'd like to return or exchange.
2. We'll reply with return instructions and our return address. Items sent back without first contacting us will not be accepted.
3. Pack the item securely and use a tracked postage service. We're not responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to process it.

Exchanges

Need a different size? Contact us and we'll help you swap it, subject to stock availability.

Contact

Questions? Email dean@allclassstore.com.